Bryan F Yyj

The absolute worst customer service

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My order, number 260****, was never delivered on Valentine's Day. Why? No one can say because customer service will not answer the phone. Nor will they answer either email I sent. The new order department refuses to help and just tells you to call customer service. This company takes your money and then fails to deliver. Avoid them at all costs!!!
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Loss:
$132
Cons:
  • Steal your money and deliver nothing

Preferred solution: Apology

User's recommendation: Use FTD. Use anyone else. They are garbage.

Sara C Qip

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Verified Buyer

Refund

FlowerShopping - Refund
How many days does it take for a refund your company issued to post on my account. Visa debit card ending*8693
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Loss:
$68

Preferred solution: Full refund

Anonymous
map-marker Orlando, Florida

Cancel

This is a review of flowershopping.com this company absolutely stinks their customer service is non-existent I tried for 3 Days to call them only to keep getting a recording that sisters and nobody here to take your call please call back during normal business hours .... I ordered I ordered flowers on February 7th for a February 21st delivery they emailed me back on the 21st of February at 3:30 p.m. that my order was canceled and they were refunding my price meanwhile my mother's birthday came and went with no flowers when I tried to complain about it they were rude and hung up on me on repeated occasions don't have anything to do with these people they are lousy they stink their customer service sucks you will regret it
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Cons:
  • Suck

Preferred solution: Apology

User's recommendation: do NOT use‼

Josh S Gyu

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Verified Reviewer

Best flower place by far

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This is by far the best place to order your flowers from. Not only were the flowers way better and prettier than pictured on their website, but the staff was extremely helpful and the website is easy to use. They were delivered on time and there were no hiccups at all. Never going to order flowers from anywhere else.
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Pros:
  • Quick
  • I liked the ease of shopping online
  • Great and helpful

User's recommendation: Only buy flowers from here

Anonymous
map-marker Scarborough, Ontario

Horrible service!! I cancelled my order

I called yesterday to order a get the "bee well" arrangement for my friend for delivery today. Today they emailed me to say it won' be delived until Monday.

They did not say anything about substituting. Monday was not suitable so I called to cancel. When I spoke to them i found out that they were going to substitute with something less expensive. The email did not say anything about that!

Can you imagine if I just responded to email that it was ok for Monday delivery? My friend would have received the cheaper arrangement and I would not even have known! I asked person what how they would have credited my credit card since arrangement would be cheaper and she said they would have sent more flowers to make up for it. I am beyond upset and mad!!!

This company is a RIP off and I will tell everyone I know to never order from this place!

My fiance is in the public eye ( music) and has thousands of followers on social media!!!!! NEVER order from this place!!!

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User's recommendation: Never order! Scam and RIP off

Chris S Rrw

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Verified Reviewer

Not satisfied

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Was sent the worst looking plant you could send. Very small and overpriced. Was not what I ordered. Was way smaller than what I paid for. Small and ratty looking plant.
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Pros:
  • Selection on the webiste
Cons:
  • Not as advertised

Preferred solution: Full refund

renee f Via

Didn't bother to deliver, and let me know 2 days later

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I made an order saturday a.m., they confirmed it would be delivered that same day, I paid extra. They let me know end of day Sunday, that they haven't even delivered. I want my money back. they deserve nothing.!!!!
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Loss:
$100

Preferred solution: Full refund

User's recommendation: DO NOT ORDER from these Guys they DO NOT deliver on time.

Anonymous
map-marker Chicago, Illinois

Terrible flowers and service

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Ordered a "basket of multiple plants and flowers to be 15 inches by 10 inches" and received 1 pathetic small plant (approximately 3 inches x 3inches) and they indicated this was a "suitable replacement". Was for a funeral and I was so embarrassed. AND they delivered 2 days late! Only offered a 20% refund!
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User's recommendation: Don't buy from this place

Anonymous

Worst Experience Ever!!!!

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I ordered flowers for loved ones expecting that they would receive them on time no matter the price. Im an avid gift giver when it comes to my family and friends. This company has left such a sour taste in my mouth that i would prefer to purchase and hand deliver the flowers myself or deal with a local company. I will never again order flowers from a generic company such as flowershopping.com. They were the worst!!!! Not only did my loved ones never receive their flowers but I was never informed that the arrangements werent going to be delivered. To top it off, the reps were so disrespectful disrespectful and nnasty!!! Im done!!!
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Pros:
  • Non applicable
Cons:
  • Wont give refund after properly going to steps
  • I looked for a flower shop in spruce grove
  • Terrible customer service

User's recommendation: Don’t do it!!!

RosemarieSonMichael B

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Verified Reviewer

This company has been turn in to the BBB, Sitejabber.com alomg with the Federal Trade commissioners. SCAM

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Updated by user May 28, 2021

NOTHING

Original review May 28, 2021
Bla-blaI received flowers arrangement the vase was a from dollar tree. All were different size cuts of stems. Half were brown on the tip bottom half dead the vase was so 8 in. high so small it fit in my husbands hand. The most devastated flower arrangement I have ever seem in my life. The flowers were 6 in tall look like wild flowers from a field a child would pick. The ribbon clued on the hour center Cost $65.00. Refused to replace son could have $13.00 back. I have was heart broken for a week. Sent pictures they were fine. CLOSE THE DOOR ON THERE ONLINE SERVICE ASAP!!! SCAM BAD BUSINESS. shape center. center. complant complaint a
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Loss:
$65
Pros:
  • I liked the ease of shopping online
Cons:
  • Dishonest and uncaring

Preferred solution: Full refund

User's recommendation: NO NO STAY AWAY SAD

Barbara P Mxi

Upset about the customer service

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I ordered flowers and two days in a row they said it was to late to deliver the basket i ordered. The lady on the phone just talked through me and never gave me a chance to get a word in for options.
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Pros:
  • Selection on the webiste
  • I liked the ease of shopping online
Cons:
  • Customer services was very poor
  • No apology for failure to rush order as paid

Preferred solution: Full refund

User's recommendation: Use a different company

Vicki L

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Verified Reviewer

Delayed Order

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I paid extra to have these flowers delivered in the morning because of an appointment in the afternoon. At 1:30pm, I called to find out where they were. I was told they were out for delivery. But they couldnt reach the driver for a timeline. Since we were leaving, I asked for the name of the florist that was doing the delivery. I wanted to call and tell them that we would pick them up later. I was told that I could not even have the name of the florist. The flowers were delivered while we were gone
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Cons:
  • Terrible customer service
  • Deceptive delivery promises - no warning of inability to deliver

Preferred solution: Let the company propose a solution

User's recommendation: Don’t use them

Dee T Wql

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Verified Reviewer

Never received my refund

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Purchased a SPECIFIC plant for my mom. She received the wrong item. I ask if they can get and send the correct item. The representative stated about the substitute policy. Being first time consumer you would think they would go above and beyond to try and resolve the issue. She was soo determined to NOT give me a refund or find the correct plant for me. This is how they treat first time customers.
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Loss:
$90
Pros:
  • Website depiction of what i ordered
Cons:
  • Deceptive company
  • Dishonest and uncaring

Preferred solution: Full refund

User's recommendation: DONT EVER buy ANYTHING FROM them. You will receive the WRONG ITEM

Ang C Ueh

Terrible service

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Company canceled my order (via email), couldn't be bothered to call. This is a terrible service, would not recommend to anyone.
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Preferred solution: Apology

User's recommendation: DO NOT USE

benny z

Disgusted at lack of professionalism

I understand that flowers or containers may need to be substituted sometimes. But the florist rewrote my personal note, where it made no sense, and that is totally UNACCEPTABLE!!! They have no right to do that!!
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Preferred solution: Full refund

User's recommendation: avoid this company!

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